Articles on: Certifications

What Is a Chatbot?

Hello there,

At its core, a chatbot is a computer program designed to engage in natural language conversations with humans. These digital agents use artificial intelligence (AI) and natural language processing (NLP) to understand and respond to user queries and commands. They come in various forms, from simple rule-based bots that follow pre-set commands to more advanced AI-powered chatbots capable of learning and adapting over time.

The Rapid Rise of Chatbots

The last decade has witnessed a remarkable surge in chatbot adoption, and for good reason. Here are some key factors contributing to their meteoric rise:

Enhanced Customer Support: Chatbots are available 24/7, providing instant responses to customer inquiries. They alleviate the need for customers to wait in long queues or navigate complex automated phone systems.

Cost-Effective Solutions: Companies are turning to chatbots to reduce labor costs associated with customer support and repetitive tasks. Bots can handle a multitude of inquiries simultaneously, significantly cutting operational expenses.

Personalized Experiences: AI-powered chatbots can analyze user data to tailor responses and recommendations, offering a more personalized and engaging user experience.

Efficiency and Productivity: Chatbots streamline various processes, such as data retrieval, appointment scheduling, and order placement, increasing efficiency and productivity.

Scalability: As businesses grow, chatbots can easily scale to handle increased customer interactions without adding more staff.

To know more click here:

Team Blockchain-Council

Updated on: 15/10/2023

Was this article helpful?

Share your feedback


Thank you!